Articles

Can I upgrade my VPS in the future?

Yes, all our VPS plans are fully upgradeable to the higher plan and can be upgraded at any time...
Do I need to use my real name and address to buy a VPS or VDC?

No, you do not need to provide verified real-world details if you pay with cryptocurrency. At...
Do you block any ports on your VPS servers?

No, we do not block any ports on our VPS servers.
Do you block port 25 on your VPS servers?

No, all the ports on CinderCloud VPS servers, including port 25, are open.
Does CinderCloud offer a Money-Back Guarantee?

All Cinder Cloud Hosting products come with a 14-day money-back guarantee. If you are not...
How long will it take to set up my service?

The service setup process is fully automated. Once our system detects the payment, your service...
How to change a billing cycle of my existing VPS server?

Customers can change a billing cycle in Client Panel upon changing a hosting plan. Billing cycle...
Is there any performance capping on your VPS servers based on resource utilization?

No, there is no CPU performance limit, and there is no network bandwidth degradation based on the...
What does "Censorship-Resistant Hosting" mean, and how does CinderCloud protect my projects?

Censorship-resistant hosting means your infrastructure cannot be arbitrarily shut down,...
What is "Sovereign Infrastructure" and why does it matter for my cloud deployments?

Sovereign Infrastructure means that your cloud environment runs on physical hardware and network...
What is the SLA (Service Level Agreement) for your services?

We are committed to providing the following levels of service: Cloud VPS - monthly availability:...
What payment methods and crypto gateways do you support?

Currently, we use the following payment gateways, tailored to your privacy preferences: 1....
Which currency do you bill in?

Currently, our cloud hosting services are billed in EUR as most of our clients come from European...